Job Description
Are you an experienced Service Engineer with a strong background in the machine tool industry? Would you like to work in a very well-established manufacturing company who are market leaders? If so, this may be the opportunity for you.
Responsibilities of the Service Engineer are as follows:
* Servicing and maintaining our ranges of Machine Tool products.
* Attending faults, diagnosing problems, and rectifying machines. Replacing parts, as necessary.
* Liaising with Technical support, Service Management and Customer Services.
* Undertaking planned maintenance of machines.
* Identifying parts required and order via Service/Spares department
* Explaining machine faults, findings and repairs undertaken to customers.
* Good understanding of the needs of our customers
* Providing great customer service and achieving high customer satisfaction/ feedback
* Identifying sales opportunities and passing these onto the Sales department
Experience required for the Service Engineer:
* Mechanical engineering apprentice trained. Manufacturing engineering / Machine Tool background
* Minimum of 5 years’ Service Engineer, Machine Tool experience
* Basic electrical knowledge
* Working knowledge of hydraulic and pneumatic systems
* Good understanding of the needs of our customers
* IT literate
* Up to date industry knowledge and working with H&S legislation
* Able to work on own initiative, with minimal supervision, and provide our customers with the highest levels of service possible
* Good communication skills
* Flexible attitude to hours of work
* Able and willingness to work and stay away from home
* All tasks completed correctly and on time including all required paperwork
* Team player, including working alongside junior engineering technicians at times and on certain jobs as part of their training.
* Remain calm and professional at all times.
* Always promote a positive and professional Company image
* Full, valid driving licence
The successful Service Engineer will be offered the opportunity to join a very well-established, growing organisation. Therefore, if you are a dynamic and experienced Service Engineer, with experience in the machine tool industry, this could be the role for you. Please get in touch.
(On site + frequent travel to customers required)