Responsive Repairs Senior Operations Manager
Location: Eastleigh, Hampshire
Salary: £72,000 per annum
Contract Type: Permanent
Are you a dynamic leader with a proven track record in property maintenance and repairs? Our Housing Association client is seeking a highly skilled professional to oversee the delivery of responsive and complex property repairs across their extensive housing portfolio.
This is a pivotal role, managing a £9 million budget while driving a culture of performance excellence and customer satisfaction. Based in Eastleigh, this permanent position offers the opportunity to make a meaningful impact within a forward-thinking organization.
Key Responsibilities:
Budget Oversight: Manage an annual budget of approximately £9 million, ensuring effective forecasting, reconciliation, and value for money in partnership with finance and operational teams.
Operational Leadership: Lead the delivery of responsive repairs across the region, optimizing resources to meet and exceed operational performance metrics.
Customer Excellence: Embed a customer-first culture, handling escalated complaints, analyzing feedback, and delivering improvements to enhance resident satisfaction.
Compliance & Safety: Ensure adherence to all relevant property and safety legislation, maintaining compliance with policies, best practices, and industry standards.
Strategic Collaboration: Build and maintain strong working relationships with internal teams, contra...