IT Support Technician - Middlesbrough - Up to £30k + Overtime + Benefits
We are looking for an enthusiastic, driven and confident individual to join an expanding Technical Support Team. This fantastic opportunity involves providing 2nd line support to customers throughout the UK. This role will involve a large amount of project implementation working directly with the Project Delivery Manager and as such will use planning and network design.
Overtime is available as many projects are needed to be completed out of hours
Responsibilities include;
* Provide remote & onsite technical support
* Ensure all support tickets are logged in our Service Desk system with regular progress notes
* Keep the customer regularly updated with issue resolution progress
* Work in collaboration with colleagues on major incident recovery
* Proactively identify potential problems and issues on customer sites
* Identify opportunities to implement improved solutions
* Deliver exceptional customer service and demonstrate the ability and desire to go 'above and beyond’ for our customers
* Share technical knowledge and contribute articles to the knowledge Base
* Complete research, testing, and development on imminent technologies
* Engage in ongoing training and gain technical qualifications
* Project Delivery
* Solution Design
You will have;
1. Experience of working in a busy I...