Job Title: Customer Service Administrator
Location: Outskirts of Hassocks - must have access to a car due to the office location
Salary: £25,000 - £26,000
Hours: Monday - Friday, 37.5 hours per week
Are you a personable, customer-focused professional seeking your next opportunity? Our client is on the lookout for a Customer Service Executive to join their dynamic team. This is your chance to make a real impact by delivering exceptional customer experiences and contributing to a growing company's success!
Role Responsibilities:
Provide five-star customer service to existing and prospective clients.
Manage incoming calls and emails, promptly addressing customer inquiries.
Build strong relationships with customers to understand their needs and offer tailored solutions.
Maintain accurate and detailed records of customer interactions.
Identify opportunities to upsell and cross-sell products and services.
Collaborate with team members to resolve more complex customer issues.
Stay up-to-date with product knowledge to offer accurate information.
Adhere to company policies while ensuring outstanding service delivery.
What You'll Bring:
Experience: Previous customer service experience within an office environment.
Skills: Exceptional communication, interpersonal, and problem-solving abilities.
Attributes: Positive attitude, calm under pressure, and quick-thinking.
Tech-Savvy: Comfortable using CRM systems and proficient with computers.
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