An exciting new position for a Customer Relationship Manager. The position requires a natural problem solver with a passion for maintaining and enhancing customer relationships in the retail industry.
Client Details
This company is a reputable organisation in the retail sector. Known for its commitment to customer satisfaction, this firm has a vast client base and is constantly seeking innovative ways to meet customer needs.
Description
The Key Responsibilities of a Customer Relationship Manager
* Manage Customer accounts
* Handle incoming and outgoing calls
* Develop strategies to improve customer service experience
* Handle complex customer complaints and issues
* Analyse customer feedback and market trends
* Implement effective customer retention strategies
* Coordinate with the sales team to increase customer satisfaction
* Ensure compliance with company policies and regulations
* Maintain comprehensive records of customer interactions and transactions
Profile
A successful Customer Relationship Manager should have:
1. Proven experience in a customer service role within the retail industry
2. Excellent interpersonal and communication skills
3. Strong leadership and team management abilities
4. Proficiency in customer relationship management (CRM) software<...