Job Description
Here at Brook Street Recruitment have a fantastic opportunity for someone who is a strong administrator to work within the Department for Education and are looking to get Admin Officers started 7th October 2024.
Brook Street are proud to be working in partnership with the Department for Education, based in Darlington. We are recruiting for Admin Officers (Temporary) on a full-time basis.
The Department for Education is responsible for children's services and education, including early years, schools, higher and further education policy, apprenticeships and wider skills in England.
The Role:
1. Assignment Start Date: 7th October 2024 - This role will either run until 29/11/24 or 25/01/25 - There is also potential to return throughout the year for a number of intakes
2. Rate of Pay: £12.43 per hour
3. Hours: 37 per week, Monday - Friday - (Monday to Thursday 8.30am-4.30pm Friday 8.30am-4pm)
4. Location: Bishopgate House, Darlington
5. Working arrangements: Hybrid Working from Home 2 Days Per Week and from Darlington Office 3 Days Per Week
What your primary duties can include:
6. Responsible for interacting with external customers (local authorities and schools)
7. Performing tasks such as taking calls, making telephone calls (at peak times this can be extremely high volumes) dealing with Service Request Forms (SR Forms) from external customers and trying to resolve their queries, escalating issues to their manager.
8. To provide efficient, customer focused Service Desk support service to data providers and partners which conforms to Departmental and data Operations standards and procedures. To ensure all Data Operations performance indicators, service level agreements, security standards and responsibilities under Data Protection Act 2018 and GDPR are met.
9. To collect and process complex survey returns, analysing origins of errors in returned data. Contacting relevant data providers to explain problems and obtain corrective information. This must be completed according to Data Operations procedures and quality standards, in order to ensure the delivery of datasets to the quality and timescales specified by internal customers in their requirements.