Overview: Brand new opportunity for a Nutritionist/Customer Loyalty & Retention Manager with a strong background in nutrition or dietetics to join a dynamic and innovative company in the wellness industry. As the Nutritionist/Customer Loyalty & Retention Manager, you will play a key role in shaping the brand’s customer loyalty strategy while delivering valuable insights on gut health through content creation and community engagement.
Role:
The Nutritionist/Customer Loyalty & Retention Manager will be responsible for creating compelling, research-based content on gut health, managing customer loyalty programs, and collaborating with internal teams to ensure customer satisfaction. This role involves managing social media responses, creating newsletters, and crafting content that reflects the latest developments in gut health.
Responsibilities:
1. Collaborate with internal teams to create and manage newsletters, providing valuable insights on gut health and related topics.
2. Manage customer service inquiries through platforms such as Gorgias, ensuring a seamless customer experience with a 24-hour SLA for response times.
3. Create engaging content, including recipes and wellness tips, based on the latest research in nutrition and gut health.
4. Work closely with the marketing team to publish content through Shopify and Klaviyo.
5. Monitor and analyze newsletter performance, focusing on metrics like open ...