Job Description
We are seeking an enthusiastic and dedicated Care Coordinator / Recruiter to join our growing team in Crawley, United Kingdom. This dynamic role combines the responsibilities of coordinating high-quality care services and recruiting top talent for our organisation. The successful candidate will play a crucial part in ensuring we deliver exceptional care to our clients whilst building a strong team of caregivers.
1. Assist the Registered Care Manager in delivering and maintaining quality care services
2. Conduct assessments for new clients and develop person-centred care plans
3. Carry out compliance checks on caregivers to ensure adherence to industry standards
4. Introduce caregivers to new clients, demonstrating and explaining required care procedures
5. Mentor new caregivers through the Care Certificate process
6. Act as daily coordinator in the office on a rota basis, managing queries and issues from clients and caregivers
7. Participate in the on-call rota to provide support outside of regular office hours
8. Attend care calls as required to ensure service quality and client satisfaction
9. Assist with the recruitment process, including screening CVs and interviewing potential candidates
10. Coordinate and oversee the onboarding of new caregivers
11. Maintain accurate and up-to-date records of care plans, assessments, and recruitment activities
12. Collaborate with the management team to identify areas for service improvement and implement changes
Qualifications
13. Level 3 QCF/NVQ in Health and Social Care or equivalent work-based experience
14. Minimum of 2 years' experience in the Health & Social Care sector
15. Proven experience in a supervisory or coordination role within care services
16. Demonstrated knowledge of care industry regulations and standards
17. Experience working with clients with various needs, including those with Dementia
18. Proficiency in recruitment processes and techniques
19. Excellent communication skills, both written and verbal
20. Strong interpersonal and problem-solving abilities
21. Detail-oriented with excellent organisational and time management skills
22. Flexibility to work around core hours to meet client and organisational needs
23. Ability to multitask and prioritise effectively in a fast-paced environment
24. Computer literacy, including proficiency in MS Office and care management software
25. Valid driving licence and access to a vehicle (preferred)
26. Empathetic and patient-centred approach to care coordination
Additional Information
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to DBS enhanced disclosure.