Job Title: Customer Service Executive
Work Pattern: Full time 9:00 AM - 8:00 PM on a rota basis
Duration: Permanent
Location: Cheadle SK8
Salary £23k
About the Role:
We're looking for a passionate and detail-oriented Customer Service Executive to join our team. This vital role ensures a seamless and customer-focused car-buying journey by supporting Personal Car Buyers and customers through the entire process, including aftercare. If you thrive in a fast-paced environment and excel at communication and organisation, this could be your next opportunity.
Work hours: Monday to Sunday, 9:00 AM - 8:00 PM on a rota basis. Flexibility is essential, as weekend and bank holiday shifts are required (time off is provided during the following week for these shifts).
This is an office-based role due to regulatory requirements.
Responsibilities:
Coordinate and submit all required documents and supporting information for car purchases.
Ensure a smooth and efficient handover to the Car Collection Team.
Proactively communicate with customers and dealers to maintain high levels of satisfaction.
Collect customer testimonials and photos from successful purchases.
Provide support to customers post-purchase, addressing any issues or concerns.Skills and experience:
Excellent organisational and time management skills.
Outstanding attention to detail.
Strong written and verbal communication skills.
Ability to take ownership of tasks and see them throu...