Our client offers an excellent working environment, the office is spacious and modern, and a relaxed and happy working atmosphere is always promoted.
Act as a senior technical escalation point within the CST office and as first line manager and primary contact for Apprentices, Technicians and Account Handlers.
Prior experience in a senior/managerial role within commercial/London Market insurance is essential
Aptitude and appetite for people management
Commit to be in the office at least 3 days per week
Produce and analyse regular and timely management information
Maintain effective working relationship with management of other functions in Cheltenham to ensure aligned communication and culture
Help to drive implementation of initiatives to improve CST service, and offering, to help enable business growth
Debate and agree, with management team, process improvement projects and technical training requirements identified by Technical Forum
Work with Operations Manager to obtain data and supporting information to make cases for change projects with Head of Client Services
Conduct regular 1:1 meetings and quarterly meetings with team members and deal with issues to facilitate and improve performance
25 days holiday + bank Holidays
~6% pension contribution
~ Wellbeing support and long service sabbatical
~ Discounted gym membership
~ Life and health insurance
~ Fantastic, modern offices!
~ Hybrid working available (2 days WFH)
As a result, we are committed to reviewing every application with a sense of diversity and inclusion.