Customer Service Advisor
£26000 plus up to £4000 bonusGuildfordPermanent - full time
Monday to Friday 8:30am to 6pm plus 1 in 4 Saturdays 9am to 1pm.
An exciting opportunity has arisen for an organised, customer focused motivated team player to join a friendly customer service team working for a well-known, prestigious brand.
The role:
This busy role will see you speaking to customers, ensuring they receive excellent customer service.
Main duties of this role
* Handle and direct calls to the relevant departments
* Receive Customer Service enquiries by telephone and successfully convert these into Aftersales bookings.
* Maximise service sales and profitability by selling core products
* Accurately record information
* Upsell products or promotions by telephone or email to increase and improve customer retention.
Skills required:
* Customer focused approach to work
* Excellent communication skills
* Ability to work to deadlines and manage changing priorities
* High attention to detail
Benefits:
* 24 days holiday (plus Bank Holidays) which rises with service
* Career progression and salary increases
* Birthday off
* Pension scheme
* Life Assurance
* Medicash Health
If you are customer focused...