Customer Service
Location: Gosforth (Hybrid working - fully on-site during training)
Hours: Monday - Sunday, 35 hours per week
Salary: £23,500 per year
Contract: 6-month contract (Starting in January)
Are you passionate about providing outstanding customer service? Do you have a natural ability to help others and resolve issues effectively? If you're looking for a new challenge in a supportive and rewarding environment, we want to hear from you!
We are recruiting for a Customer Service Advisor to join a customer-focused team. In this role, you will assist customers with a variety of queries and provide effective solutions through phone, email, and chat support.
What Will You Be Doing?
Customer Support: Deliver excellent service to customers via phone, email, and live chat, addressing inquiries and resolving issues.
Problem-Solving: Handle a range of customer concerns, ensuring quick and accurate resolutions.
Account Management: Assist customers with managing their accounts, including processing requests and providing information on products and services.
Complaint Handling: Resolve complaints professionally and empathetically, ensuring customer satisfaction.
Record Keeping: Accurately document all customer interactions and transactions.
Sensitive Situations: Handle sensitive customer situations with empathy, especially when dealing with vulnerable customers or bereaved family members.
What Do You Need to Apply?
Communication Skills: Strong verbal and written communication skills.
Customer Service Experience (Desired): Previous experience in a customer service role is beneficial but not essential. We're looking for someone with a passion for helping people and solving problems!
Empathy and Professionalism: The ability to remain calm, professional, and empathetic in all situations.
Problem-Solving Skills: A proactive approach to finding solutions for customers' needs.
Attention to Detail: Ensure all interactions are recorded accurately and processes are followed.
Willingness to Learn: We'll provide full training and support to help you succeed!
Additional Requirements:
Background Checks: You will be required to pass a credit check and DBS check as part of the recruitment process.
Why Apply?
Training and Support: Comprehensive training will be provided to help you succeed in the role.
Make a Difference: Your work will have a real impact on customers' satisfaction and experience.Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age