TheRole:
Aviva Fulfilment Centre Repair Consultants are pivotal in our customers story, working in partnership with our skilled AFC Technical team to get the best outcome. Reporting directly to the AFC Technical Lead, it is our Solus Repair Consultants that record and estimate all repair information while safeguarding customer satisfaction whilst supporting the fulfilment centre.
1. Carry out computerised estimates using Audatex
2. Communicate with customers to provide repair information and an indication of completion time
3. Compile all relevant information and complete supporting documentation
4. Record all estimate / repair information on the Advance system
5. Monitor progress of the vehicle through the repair process
6. Negotiate estimates with the Aviva Engineer when required
7. Discuss claim related issues with the Aviva Engineers
8. To identify opportunities for non-insurance related repairs
9. To assist other team mem...