Customer Service Advisor
Yolk Recruitment are partnered with a leading company in the energy sector, committed to delivering innovative solutions to their clients worldwide. As a Customer Service Advisor you will be apart of the Projects team where you will coordinate and deliver exceptional administrative support to both internal and external clients, ensuring seamless operations across our Proposals, Customer Service, and Project Teams. This role is pivotal in maintaining business continuity and flexibility within our commercial functions.
Key Responsibilities:
Proposals Function:
* Manage and compile quotations and tenders from initial client contact to purchase order contract review.
* Conduct detailed technical assessments and liaise with various departments to ensure accurate and competitive quotations.
* Prepare and submit quotation packages, ensuring timely and professional customer communication.
* Verify purchase orders against quotations and prepare handover packages for the execution team.
Execution Function:
1. Oversee the order process for regular business and projects, ensuring timely delivery and client satisfaction.
2. Hold weekly project/order review meetings and provide status reports.
3. Serve as the single point of contact for the designated site, addressing all relevant issues.
4. Monitor order status and implem...