Job Description
Our client is a main car dealership looking to recruit an experienced, and very successfulService Advisor.
Working in a busy Service department, your role will be to oversee the customer journey from start to finish.
Service Advisor Role
1. To meet and greet customers, to qualify vehicle details and job-card information to ensure accurate work descriptions and diagnostic questioning is used to identify potential customer concerns with their vehicle best.
2. To liaise with workshop control and administration teams to prioritise vehicle work-flow, ensure paper work is completed correctly.
3. To exceed customer’s expectations and deliver outstanding customer satisfaction. To manage customer’s needs and expectations and ensure you deliver on your promises.
4. To be experienced in up-sell processes, objection handling and record sales activity via DMS
This is a fantastic opportunity for the right candidate and will be rewarded by working for one of the best dealer groups in the country.
Key Skills
5. To be competent in using Kerridge / ADP
6. To be organised and efficient
7. To work as part of a team, approachable and committed
8. Full Clean driving licence
Package
Basic £30K – OTE £36K
Hours Monday to Friday 8am to 6pm and 1 in 4 Saturdays 9am to 1pm