Employer description: Started in 2014, Sona IT is a managed service provider specialising in providing a full range of IT services for small to medium-sized businesses.
Overview:We're looking for someone with a passion for IT and technology, who is enthusiastic, motivated, and customer service focused to join us as an apprentice.
Salary: £18,000 per annum.
Duties: [will include:]
* Providing excellent customer service
* Answering and logging incoming calls and chat support requests
* Maintaining detailed, accurate notes and time records
* Troubleshooting and resolving technical issues until resolution or escalation
* Referencing and updating client documentation and user guides
* Liaising with 3rd party software vendors
What we are looking for: Desirable Skills:
* Competent at using and troubleshooting Office 365
* Windows Server and Windows 10 troubleshooting
* Peripheral support - printers & scanners etc.
* Experience with security products
* Detailed ticket logging
* Basic understanding of networking concepts including routers This is an excellent opportunity for a 1st Line Engineer to develop their skills and knowledge with exposure to 2nd and 3rd line issues
Personal Qualities:
1. Te...