ABOUT THE ROLE:
Reporting to the Customer Support Manager, the Support Engineer will be responsible for the support and commissioning of the range of products. Based in our offices in Carrickfergus, the Support Engineer will be a part of the support team and will play a key role in the testing and commissioning equipment within UK, Europe and worldwide. This role will involve approximately 25% of travel.
KEY TASKS
1. Working with customers via telephone or email to provide customer support
2. Ensure systems are tested and meet customer specifications prior to shipping, liaising with the design team as required
3. Install and commission systems at customer sites including test, calibration and performing acceptance tests against contract specifications
4. Work closely with the design team to ensure adequate understanding of the system is gained prior to commissioning
5. Create and carry out test procedures as defined by the customer
6. Investigate problems within the system, diagnosing and repairing faults as required
7. Train customer technical and operations staff where appropriate
8. Provide technical support to the customer as required onsite
9. Assist in production in order to maintain a technical knowledge of the products
10. Communicate customer needs, issues and possible product enhancements to the design team
11. To solve any IT-based issues which direc...