We are working with our client, a market leader in their industry who are looking for a customer support administrator to join their growing administration team, reporting to the Office Manager in their Alfreton offices.
Do you have previous experience in using Sage, the ability to communicate with internal and external customers, and able to provide support to all areas across the business, then this role is for you!
To be considered for the role, you’ll require the following essentials:
* Current or previous administration experience
* Strong IT skills – MS Office & Sage
* Strong organisational skills
* Attention to detail
* Excellent verbal and written communication skills
Within this position, you’ll also be:
1. Providing customer support through phone, email, written correspondence, and in-person meetings
2. Addressing customer service issues, ensuring discussions or correspondence are recorded, and working towards a resolution
3. Escalating any unresolved issues to the Office Manager for assistance
4. Monitoring and responding to emails within the established timeframes
5. Processing online orders & issuing acknowledgments
6. Packing & shipping items within the agreed deadlines
7. Using the Sage system to handle order processing, quotations, returns, acknowledgments, and credit notes within the specified time limits
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