The Role: Order Processing Customer Support / Weighbridge Operator
Location: Dundee Depot
Salary: £26,000
Join Our Team as the Face of Exceptional Customer Service!
Are you passionate about delivering top-tier customer service? Do you thrive in a fast-paced environment and enjoy building meaningful relationships? NWH Group is looking for an enthusiastic and detail-oriented candidate for the Order Processing Customer Support role to join our Dundee Depot. As the first point of contact for our Waste Services customers, you’ll be more than just a customer service agent—you’ll be an ambassador for our brand.
What You’ll Do:
1. Welcome and engage with new and existing customers across Outlook, Live Chat, and Telephone
2. Build lasting relationships by providing excellent customer care
3. Manage high volumes of emails, calls, and orders with a proactive approach
4. Tackle customer complaints with professionalism and empathy
5. Handle invoice queries with a keen analytical eye
6. Accurately input and schedule orders on our bespoke IT systems
7. Promote our services and support the Sales team with passion
8. Perform weighbridge duties as needed
What You’ll Bring:
9. Strong communication skills across all platforms
10. Self-motivation and a team-oriented mindset
11. Flexibility and adaptability in a high-pressure environment
12. A helpful, can-do attitude with an empathetic touch
13. Excellent attention to detail and a proactive work ethic
Performance Metrics:
14. Phone, email, and live chat stats
15. Data accuracy on orders and invoicing
16. Customer service request thresholds
What’s included:
17. Great rate of pay
18. 28 days minimum paid holidays
19. Pension contributions
20. Death In Service scheme
21. Free flu jabs
22. Complimentary tea & coffee in the staff canteen
23. Free on-site parking
24. Mental Health and First Aid Support
25. Dedicated Employee Engagement and Wellbeing support
26. Grear Christmas Night out
27. Last but not least: Great company culture!
The company
The NWH Group is a second-generation family business headquartered in Midlothian. Servicing the whole of Scotland and the north east of England from ten sites, the NWH Group’s vision is to eliminate waste by transforming it into a valuable product.
On this journey to eliminate waste we provide waste collection services to the Commercial & Industrial, Office, Leisure & Retail and Construction industries. Collecting waste with our fleet of Trade Refuse, Skip, Tipper, Grab and Walking Floor articulated vehicles, we transport materials to our material recycling facilities where we produce and recover valuable products such as metals, cardboard, paper, washed sands, biomass for energy and animal bedding.
Come as You Are