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Job Description
Summary
Our Team Managers are responsible for leading the majority of our colleague population and are integral to the in-store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store.
One of the requirements for this role is flexibility to work across various departments, which provides a strong grounding across all elements of our business and supports career progression in the future.
We have a flexible/hybrid approach - talk to us about part-time or job share opportunities in this role; if it's meaningful to you, it's important to us.
What's in it for you
Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever-evolving business built on doing the right thing and bringing exceptional quality, value, and service to every customer, whenever, wherever, and however they want to shop with us.
* 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
* Competitive holiday entitlement with the potential to buy extra holiday days!
* Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
* A generous Defined Contribution Pension Scheme and Life Assurance.
* A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
* Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
* Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
* Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
* A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
What you'll do
* Driving a selling culture within your team.
* Consistently raising performance and capability of the team to support developing internal talent.
* Utilising and exploiting data to support operational decisions.
* Implementing a continuous improvement mentality within the team and working in partnership with the wider team.
* Energising your team to deliver first-class customer service within a fast-paced environment.
Who you are
* A proven leadership track record and the ability to lead effectively through ambiguity.
* Being digitally confident and having an understanding of systems and the ability to exploit them.
* Comfortable having difficult conversations and able to achieve effective resolutions with both colleagues and line managers.
* Ability to juggle multiple priorities while maintaining an excellent standard and working with pace.
* Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality.
About Us
M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team.
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity, and Equal Opportunities Policy, which starts with our recruitment and selection process.
About the Team
Retail: The sweeping innovations we're rolling out at M&S will define a new era of retail. We want you to help us introduce them to our customers. There's never been a more exciting time to join M&S!
By embracing our digital tools to enhance the customer experience and remaining adaptable to the needs of our customers and our retail business, you'll live and breathe our approach to sales and service.
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