Career Graded 3 to 5, £23,114 to £23,370 per annum pro-rata (Actual salary: £12,494.05 to £12,632.43) (Progression to a grade 6 may become available in future, should a specialist vacancy become available with a specific qualification. This is not guaranteed)
Contract Type: Permanent
Hours: 20 per week
Do you have amazing communication skills and a desire to assist people? Are you enthusiastic when dealing with a variety of enquiries? Would you enjoy working in an environment where no 2 days are the same? If the phrase ‘can do attitude’ describes your approach, then we have the ideal opportunity for YOU!!
The Contact Centre is currently seeking Customer Advisors to join their busy team.
A cheerful personality, offering flexibility and being able to work as part of a team is essential in this environment as well as being able to remain calm when working under pressure.
You will be responsible for resolving a variety of enquiries at the first point of contact across a range of channels including phone, email, and social media.
Other aspects of the role:
• You will be the first point of contact
• Use bespoke and specific systems
• Keep customer contacts updated
• Process payments
• Signpost customers and colleagues
• Manage room bookings and visitor systems
The successful candidate must be able to demonstrate a passion for excellent customer service along with good communication, customer service, telephony, and IT skills. A minimum of 4 GCSE’s or equivalent are a must as is customer service experience, and literacy skills and, whilst not essential, knowledge of telephony systems and the Council’s CRM system would be desirable.
The postholder will be required to work afternoons and will be primarily based in our help centres however you may be asked to work from our contact centre. The role will involve working early/late shifts, some weekends and bank holidays.