About the apprenticeship
Duties
•Provide administration support to the operations team.
•Inputting data onto our tracking system.
•Completing and sending out client paperwork.
•Managing client cases and tracking their progress.
•Managing the office and staff daily tasks
•Checking and uploading client documents.
•Liaising with solicitors to assist with the progress of cases.
•Monitoring, prioritising, and responding to emails.
•Generating, sending, and receiving invoices.
•Communicating effectively with clients & stakeholders, ensuring all queries are answered in a timely and professional manor.
•Organising events including designing and ordering merchandise and resources.
•Attending networking events representing Remoo Mortgages
•Managing customer experience ensuring clients are satisfied including creating a customer journey map and gaining client reviews
•Reviewing and improving processing systems.
•Recommending mortgage products
Additional information
We are seeking individuals who embody a friendly and approachable manner, contributing to a workplace culture that values positive interactions and collaboration. Our ideal candidate will go the extra mile to ensure that both colleagues and customers feel valued and heard.
Requirements
Qualifications
A Level's or equivalent desirable.
Significant experience in business administration.We are seeking a passionate and customer focused individual to join Remoo Mortgages. The successful candidate will provide administration support to the operations team ensuring the efficient running of our office and helping to process mortgage and insurance cases from application to completion. You will report to the Operations Manager on a day-to-day basis. The ideal candidate will be customer focused and have excellent communication skills, be highly organised, able to prioritise and manage multiple tasks and use their initiative to work efficiently and independently.
•Experience of working in a business environment
•Excellent organisation skills with the ability to prioritise tasks and use their initiative to work independently.
•Strong attention to detail and accuracy, with the ability to maintain records in an efficient manner.
•Excellent communication and interpersonal skills, with the ability to build effective relationships with clients and co-workers.
•Ability to work as part of a team, with a flexible and proactive approach to problem solving.
Skills
We are seeking a passionate and customer focused individual to join Remoo Mortgages. The successful candidate will provide administration support to the operations team ensuring the efficient running of our office and helping to process mortgage and insurance cases from application to completion. You will report to the Operations Manager on a day-to-day basis. The ideal candidate will be customer focused and have excellent communication skills, be highly organised, able to prioritise and manage multiple tasks and use their initiative to work efficiently and independently.
•Experience of working in a business environment
•Excellent organisation skills with the ability to prioritise tasks and use their initiative to work independently.
•Strong attention to detail and accuracy, with the ability to maintain records in an efficient manner.
•Excellent communication and interpersonal skills, with the ability to build effective relationships with clients and co-workers.
•Ability to work as part of a team, with a flexible and proactive approach to problem solving.
Welsh language
Welsh spoken skills: No
Welsh written skills: No
If you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.
Training provided
Training provider
Neath Port Talbot College (Skills Academy Wales)
Qualification
Business Administration
Disability confident
Is this employer disability confident: Yes
What is disability confident?
Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.
Employer details
Remoo Mortgages
Darcy Business Park
Llandarcy
Neath
SA10 6EJ