Are you an organised and detail-oriented individual with excellent communication skills? Do you have experience in scheduling and managing services? Have you managed a team of Schedulers before? If so, we have an exciting opportunity for you!
We are currently seeking a Team Manager to join our client's dynamic team within the Gas industry. In this role, you will be responsible for coordinating and scheduling service appointments, ensuring optimal customer satisfaction and efficient service delivery.
Job title: Team Manager
Salary: £40k - £45k
Location: Ashford, Kent
Hours: Monday - Friday 9am - 5pm
Your key responsibilities would be to:
Manage a team of 10-12
Manage the scheduling of service appointments, ensuring that bookings are optimised for customer convenience and resource allocation.
Liaise with customers and gas engineers to confirm appointments and gather all necessary information.
Coordinate with various teams within the organisation to ensure all resources and materials are available for scheduled appointments.
Monitor service schedules and proactively resolve any conflicts or issues that may arise.
Provide exceptional customer service by addressing any concerns or complaints related to service scheduling.
Maintain accurate records of service appointments and generate reports as needed.
Stay up-to-date with industry trends and best practises in service scheduling to optimise processes and improve customer satisfaction.Ex...