Sales Coordinator
Position: Inbound Sales Coordinator
Location: [Glasgow]
Employment Type: Full-Time (Permanent)
Department: Operations
Reports To: MD
Salary: Up to £25,000
Job Summary
The Sales Coordinator for a door manufacturing company plays a pivotal role in supporting the sales team and ensuring the seamless processing of customer orders from enquiry to delivery. This role involves coordinating between internal departments, managing customer communications, processing sales orders, and providing administrative support to the sales team. The Sales Coordinator will be key in maintaining a high level of customer satisfaction by ensuring that inquiries are handled promptly, orders are processed accurately, and customers are informed throughout the process.
Key Responsibilities
Sales Support:
Log all new orders accurately into the production book (excel)
Process and track customer orders from receipt to delivery, ensuring accuracy and timeliness.
Collaborate with production and logistics teams to confirm availability and lead times for products.
Schedule installations in collaboration with the Installations Manager and Design Team
Ensure that sales documents (e.g., contracts, proposals, invoices) are properly prepared, filed, and distributed to clients as needed.
Customer Relations:
Act as a point of contact for customers, addressing inquiries regarding product specifications, pricing, delivery times, and after-sales s...