Job DescriptionWe are looking for a highly motivated Customer Service Advisor to join our Customer Service Team based in Hastings.Conveyancing Direct Ltd is one of the top 10 Conveyancing Companies in England and Wales and a leading provider of conveyancing in our local area. We are looking to recruit a Customer Service Advisor to join our busy team.This position would suit a person with a background of working in a same or similar environment or with some administration experience.You will be joining a rapidly expanding customer focused company which is dedicated to progressing not only the business but the people within it.Training and development; Career progression, including pay scales; 20 days holiday plus bank holidays; Death in service benefit; Company pension; Dress for your Day; Social Company events.Duties and responsibilities:
* Incoming and outgoing telephone calls – dealing with enquiries from estate agents, clients, solicitors, etc.; deal with any queries that arise and transfer calls to relevant staff; record all communications onto the case management system and alert the caser handler to any messages by email.
* Providing quotes to requests received by phone, e-mails or post in a timely manner and by the method requested. Enter all quotes into the case management system.
* General Admin duties.
Person Specification
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