Job Title: Contact Centre Agent
Salary: £24,145 per annum
Location: Wallington
About the Role
We are looking for experienced Call Centre Agents to join a friendly team in a busy contact centre based in Wallington. Providing a calm and professional service, you will respond to members of the public either facing difficult situations or seeking advice and guidance. At times, you'll need to act quickly and efficiently to provide the best possible support.
You must be a clear and confident communicator, skilled in gathering key information through effective questioning, and able to remain calm under pressure.
Call Agents work a 4 on, 4 off rolling shift pattern, with the following repeating shift times:
07:00 - 19:00
10:00 - 22:00
14:00 - 00:00
21:00 - 07:00These shift times are set, and you must be able to commit to ALL of them.
Deadline for applications is Friday 10th January 2025
Interviews will take place on Monday 21st and Tuesday 22nd January 2025
Start Date is Monday 10th February 2025
Duties:
Taking incoming calls from members of the public, gaining as much information as possible.
Writing a report with the information gathered which will be forwarded to various law enforcement agencies.
Being a friendly voice on the end of the phone, remaining calm and advising the best course of action.
Understanding the nature of the call i.e. urgent or non-urgent and acting accordingly.The Individual:
Excellent interpersonal skills with...