County Hall, Croos Street, Beverley, HU17 9BA
We are looking to recruit to the post of Debt Recovery Officer. The post is responsible for invoices and collection on monies due for council services.
This role provides a great chance to be part of a fast-growing team who deals with recovery of council rents, sundry debts, housing benefit overpayments, and council tax.
The role involves speaking to customers over the phone, making affordable repayment arrangements, dealing with correspondence, and data input.
We are looking for someone who has the ability to process high volumes of work with speed and accuracy and is able to work under pressure to achieve targets.
You must be able to respond to queries from customers, both internal and external, by phone and email and provide cover for other teams within the service.
You’re a friendly and confident individual with excellent organisation and IT skills. You work well as a team player and have great communication skills.
Knowledge of dealing with vulnerable customers in a sensitive manner is essential to this role.
Please note: This is a career graded post. There will be the opportunity to move through the grades once eligible criteria have been met.
The Council offers many remote working opportunities as part of our commitment to providing flexibility wherever possible for our employees.
DBS/Medical check
This post is subject to an enhanced DBS clearance check.
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