Job Description
An IT 3rd Line Technician (Senior 2nd Line Engineer) is required for our client based in Manchester. This role is 5 days per week on site, with the main base being in Openshaw but travel required to other sites around Manchester based on demand. Therefore, please only apply if you are local to Manchester and able to work full time on site.
Our client is looking for an experienced candidate with experience within a service desk environment, preferably within the education sector (although not essential). The ideal candidate would be a reliable and trusted escalation point within the service desk, able to support and mentor less experienced 2nd line technicians when required.
Key accountabilities
* Providing in-depth technical support and advice or the Service Desk, managing customer requests from initial contact to resolution
* To participate in the installation, configuration, upgrade, security and maintenance of computers, peripheral equipment, software and IT infrastructure (network, Switches, server support etc.)
* To deliver proactive system maintenance to ensure system availability according to agreed Service Times
* To act as local onsite technician for specific sites and locations who is responsible for the speedy diagnosis and resolution of IT faults
1. To resolve IT incidents in acco...