Full Time FTC ending in November 2025
Milton Keynes
Salary From £29,245
Advert closing date: 04th October 2024
About the role:
This key role will be the technical lead responsible for investigating/resolving Net Debt activity for all customer portfolios.
The role holder will be an expert in knowing and anticipating what and why transactions exist on customer accounts. You will identify exceptions in processing and define solutions to continually develop, enhance and evolve operational process.
1. Monitor and investigate the customer accounts portfolio, working to targets and Treating Customers Fairly (TCF) measures for resolution and clearance of Net Debt transactions, ensuring tolerances are fully documented and understood.
2. As an expert on SAP FI customer account management, act as an advisor to the wider business to resolve problems and implement optimum and collaborative ways of working.
3. Identifying the refund of customer transactions within refund rules to enable authorisation and processing of refunds to the customer.
4. Understand the interaction and impact of subsidiary systems on the main accounting systems to ensure system integrity, particularly in relation to specific balance sheet and profit and loss accounts
5. Utilising robust root cause analysis techniques, identify process enhancements and particip...