Property Manager
This role is designed to be one point of contact for allocated homeowners and relevant residents for any of their needs to provide unique and very personal customer experience and building lasting relationship. Managing own portfolio of prox 100+ properties and look for opportunities and ways to grow it and get financially rewarded if you do it well. You are in charge of your own “mini-business”.
All about you
• Self-starter
• Background in customer service and client management
• Love multi-tasking and performing varied responsibilities
• Having a full driver’s licence
• Quick at building relationships with people
• Good written and telephone manner
• Excellent at organising workload
• Taking pride in personal performance
• On point time management
• Team player and ability to work on your own
• Striving for improvement
• Career driven
Day to day responsibility
• Answering all calls and emails for homeowners and resident enquiries. Be one point of contact for all.
• Build relationships with homeowners and residents.
• Managing your own portfolio of properties, look for opportunities to grow and nourish it.
• Co-ordinating maintenance via the Fixflo portal (Inc GSI, EICR, EPC)
• Dealing with all maintenance enquiries
• Ensuring that contractors have the appropriate compliance documents
We are now looking to recruit a Property Manager who resonates with our mission, vision and values to drive business and sales further to meet our ambitious goals.
• Arranging property renewals including arranging rent increases via the Pink Chilli system
• Processing rents daily via the Payprop system – Chasing rents where required
• Co-ordinating check outs (Issuing section 21s, arranging check outs, changing the dates on payprop to ensure that the correct final rent is taken)
• Once check out reports are received, liaise with the resident and homeowner regarding any deposit deductions. Process any deductions via Xero
• Liaising with the move in team to ensure that all paperwork has been file correctly for the tenancy, inc reminders for inspections, new contracts, EICR, EPC, GSI.
• Ensuring all property compliance is met in terms of legal certification and agency agreements in place.
• Phone management – To be answered within 3 rings
• Leads / Enquiries – to be coordinated when requested
• Working as part of a team as well as on one’s own initiative. To be flexible with company needs in terms of assisting during staff illness/holiday’s
• Liaising closely with Viewing Host
• Display company’s values in everything you do
• Ensuring professional development and compliance knowledge is up to date.
• Work toward and become accredited by LeCap L3 Qualification
What we offer in return:
• Salary of £26,000 to £32,000 depending on the number of properties managed.
• Commissions
• Laptop
• 22 days' annual leave
• Pension
• Discount Perks with High Street Retailers
• Career progression and personal development
• Great Team Culture
• Free parking
• Christmas Eve additional paid day off
If the above sounds like you, do not hesitate to apply now!
Due to volume, we are unable to respond to unsuitable applications