Project Engineering Team Leader
Company Overview
Our client is a leading provider of intelligent critical communication solutions, enabling everyone to hear, be heard and be understood, every time and everywhere. Their business unit based in Lewes, East Sussex, offers their full range of products, solutions and services for their prestigious national and international client base.
Role Purpose
The Project Engineering Team Leader will be responsible for leading a team of Engineers to support the delivery of project and maintenance contracts and the Technical Support / Help Desk team.
Role Profile
Reporting to the Head of Project Engineering, the Project Engineering Team Leader will be responsible for leading and growing our client's maintenance business alongside supporting project delivery via a team of Project Engineers and Technical Specialists.
Key Responsibilities
Maintenance & Field Services:
Manage existing contracts including scheduling preventive and corrective maintenance activities
Develop new maintenance offers with the Business Development team to grow maintenance revenues in line with business objectives
Lead the Technical Support / Help Desk team and develop and report upon appropriate KPIs
Lead field support and training services, scheduling internal resources and managing their delivery
Collate Technical Support / Help Desk team statistics to support product development
Project Engineering Resource Management:
Leadersh...