Job Description
Principal Tasks and Responsibilities
Service leadership and management
* Manage and develop, through, and with Project Managers to ensure quality, access and consistency throughout the service.
* Carry out annual service improvement review, subsequent plan and implementation
* Identify gaps and develop advice services in line with the Business Plan.
* Take responsibility for the quality assurance of all advice services to meet the required standards set by ourselves and our accrediting bodies.
* Take responsibility for key elements of the Leadership Self Assessment process : Risk, Operations, Research and Campaigns
* Set up new projects in relation to: staffing, budget, processes, quality and service
* Ensure smooth processes to enhance the client journey and satisfaction with he service.
* Ensure clear referral and signposting pathways, working with partners to agree parameters and processes.
Research & Campaigns
* Act as the Research and Campaigns Lead for the organisation.
* Take responsibility for the identification of trends to inform the direction of research and campaigns throughout the service; amplifying the voice of our clients to influence long-term or systemic change in policy and practice.
Staff Management and Supervision