PersonSpec:
* Serviceimprovement consultant /Specialist
* Serviceimprovement role /activity.
* Someonearound 2 years exp in servicemanagement
* ITL4foundation
Duties:
* Workspecifically in service improvement role /exposure
* Responsiblefor managing the service delivery of ICTservices
* responsiblefor defining service level agreements (SLAs) and operational levelagreements (OLAs) across all relevant businessfunctions.
* Atthis level they may manage a fully functioning multisourced servicesupport team focused on serviceavailability
* andperformance.
* Allservice and support functions remain responsive to customerneeds.
* Adequatereporting and service standards are met for their specificservice.
* Alltechnical change is communicated and managed with appropriategovernance.
* Aprogramme of continual service improvement is put in place acrossthe wider service deliveryfunction.
Requirements
TypicalSkills:
* Maintainsecure configuration and accurateinformation.
* ControllingIT assets in one or more significant areasand
* verifyinglocation and state ofassets.
* Experiencewith either ITIL or supporting ServiceImprovement
Typical Skills: Maintain secure configuration and accurateinformation. Controlling IT assets in one or more significantareas, and verifying location and state of assets. Experience witheither ITIL or supporting Service Improvement