Salary + Benefits: £17.65 - £23.00 per hour
Key Responsibilities:
* Day to day staff management of direct reports across the managed services.
* Project management of complex repair works from inception to completion.
* Oversee management of Customer Services ensuring agreed service standards and KPIs are consistently met.
* Effective contract management of key service contracts, supporting the contracts manager and ensuring performance monitoring and reporting against set KPI targets and budgets.
* Oversee the management of Aids and Adaptation works.
* Budget responsibility - forecasting, monitoring and managing spend against set budgets for reactive repairs, disrepair, and voids including invoice reconciliations.
* Manage the delivery of robust repairs works order process, ensuring the end-to-end cycle of repairs works orders and reconciliations is managed efficiently.
* Compile reports/statistics (such as KPIs/budget reports) for internal use, Committee, and Board as required.
* Ensure processes are in place for effective work quality control mechanisms - pre and post inspections.
* Participate in the out of hours rota system.
Qualifications & Experience Required:
* Degree level education/level 7 vocational qualification or equivalent experience.
* Significant experience in delivery of maintenance and small works to industry standards and methodologies.
Hours: 9am - 5pm Monday - Friday, potentially accommodating other office hours.
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