The Growth Company's Employment team have an exciting opportunity for a Finance, Benefit and Debt Adviser (FBD) who will deliver high performance levels, compliant activity and customer service standards on the CRS Finance, Benefit and Debt (FBD) service and support the Service Manager to ensure that service and business objectives are achieved.
We help to make a lasting difference to the lives of people throughout the North of England and beyond, by supporting individuals to gain meaningful employment. Our highly skilled advisers and keyworkers work with a range of individuals; from people who have found themselves recently out of work, to those with complex barriers such as physical disabilities, mental ill-health and debt.
Key Responsibilities:
* Working with a caseload of participants, in both the community and Prison settings, to progress them on their journey towards accessing benefits, inclusive of adhering to the responsibilities for making claims.
* Resolving debt issues, including the establishment of debt and rent repayment plans.
* Supporting and acting as liaison between appropriate parties, such as landlords, utility suppliers, phone contractors and other creditors, banks, credit unions, and so on.
* Building strong and positive relationships with participants, enabling them to make well-informed choices and to appropriately assess sources of support, leading to the joint development of an action plan of supportive interventions.
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