Customer Support Assistant
* £26,500
* Permanent
* Near Epsom, Surrey (location is most easily reached by own transport)
* Hybrid working (3 days a week in the office)
* ASAP start
* Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Cycle Scheme, holiday purchase scheme, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday + all bank holidays)
TLP have been working with Toyota (GB) PLC for over 25 years and are a trusted partner. This role will be employed by TLP (secondment to Toyota (GB) PLC)
Role in a nutshell:Crucial role to interview customers in the form of CATI (Computer Assisted Telephone Interviewing) on behalf of Lexus to enable understanding of the customer journey. Escalation and resolution of customer queries and questions.
A bit about 'Customer Support’: In line with the wider business ambition to do business the way customers love; C&NS provides vital support to customers and the Dealer Network, information and support for the customers and prospect audiences, including complaint handling escalation and resolution. First point of contact resolution for customers, representing the brand to a high standard, supporting care and commerce from a customer perspective, taking initiative in recognising 'commerce’ opportunitie...