Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services(CSS) team supports over 6,000 companies around the world. We’re looking for an experienced and self-motivated engineer to work on customer premises in the UK as our Database Infrastructure Specialist. Join the team of highly skilled technical experts who build and maintain our clients’ technical landscapes through tailored support services.
This is an onsite role with customers 5 days per week, in London and UK South.
Why work at Oracle
1. A competitive salary with exciting benefits
2. Flexible and remote working
3. Learning and development opportunities to advance your career
4. An Employee Assistance Program to support your mental health
5. Employee resource groups that champion our diverse communities
6. Core benefits such as medical, life insurance, and access to retirement planning
7. An inclusive culture that celebrates what makes you unique
What you’ll do
Become our customers trusted technical advisor and develop a deep knowledge of their systems and needs. You’ll support the operation of infrastructure and platform deployments onsite and in cloud, delivering services that drive customer success and innovation.
8. Provide production operation support for ODI. Support the stability, availability, and performance of critical business systems. Install, configure, and operate Exadata and other Oracle Infrastructure Platform products
9. Deliver solution architecture advice, reviews, and conceptual support
10. Analyze product problems to find resolutions
11. Resolve new and complex issues, research technical enquiries, and handle user problems Support software installation, configuration, health checks, and performance assessments
12. Educate customers on product features, issues, evolutions, upgrades, benefits, and patches
13. Deliver client-specific and proactive support of dedicated CCS customers to ensure operational excellence of Oracle Infrastructure & Platform deployments in the Cloud, on premise or both.
14. Act as a trusted technology advisor for our CCS customers with a deep knowledge of the customer's requirements and environments
15. Maintain effective professional relationships within the global CCS practice, with Oracle Technical Account Managers (TAM), Oracle Product Support and customer staff at various levels
Desirable Experience:
16. At least 6-10 years’ hands-on experience in working with Oracle Database and Infrastructure products, in particular Oracle Engineered Systems including Exadata, Oracle Cloud Infrastructure (OCI) or comparable platforms
17. Strong proven Oracle DBA experience are a prerequisite
18. Hands on experience with GoldenGate or Oracle security products
19. Advanced OS Administration skills with Unix / Linux are essential, additional Solaris, Solaris-Cluster and Windows skills are a plus
20. UK Government security clearance required or eligible to be security cleared
We also use…
21. Oracle engineered systems such as Exadata, ZDLRA
22. Oracle DBA, HA and DR skills
23. OCI, Unix, Linux, Solaris, and ZFS Storage
24. Oracle Advanced security, Audit Vault, DB Vault, Data Safe, DB firewall, TDE
25. Real Application Clusters and Grid Infrastructure
26. Enterprise Manager OEM and Grid Control
27. Oracle VM, Directory Server, and ASM
28. Network switches, protocols, and security
29. Load balancer, Java, xml, SQL, shell scripting
At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before.
Career Level - IC4