Location: Bedford
Department: Warehouse
Contract type: Fixed Term Contract
Salary:£25,750
Are you a Customer Service Advisor looking for a new role? Do you want to make a difference and contribute to a pioneering healthcare logistics company?
You'll be working 37.5 hrs a week, Monday to Friday and will be paid £25,750 per annum until the end of May/June 2025.
Benefits
We dont work on weekends. Additionally we have an onsite gym, discounted PureGym memberships, 33days of annual leave including bank holidays as well as the option to buymore, free flu vaccine, a workplace pension, access to simply health and other perks. Youll also have access to My Rewards our benefits platform offering a variety of high street discounts, cashback and savings.
Purpose of the role
Responsible for proactively resolving Customer Services queries from a select portfolio of Key Accounts. You will receive queries via telephone and email which must be logged, investigated and resolved as quickly and efficiently as possible.
Liaising with Clients & Customers you will investigate and identify the root cause of any Service failures ensuring that service is resumed as soon as possible.
Working closely with the Internal Key Account Manager and your wider team you will be the voice of the Customer and have a passion for exceeding expect...