Customer Service AdvisorLocation: Oldbury/SmethwickSalary: up to 27k (based on experience)A new opportunity to join this growing business and be part of this dynamic team.This role would really suit someone that prides themselves in delivering an efficient level of customer service.You will have experience within an office-based role, ideally engineering or a manufacturing sector, and used to working efficiently in a fast-paced environment.Job Purpose:
* Perform an internal, UK and European motor factor customer service role, achieving a consistently high standard of performance associated with quality, cost and delivery objectives of the business.
* To act as front-line liaison between the customer and their requirements.
* To liaise efficiently and effectively between the customer and internal departments as required to ensure the customer receives the highest possible level of service.
* Responsible for providing administrative support to the Sales Department
Job Duties:
1. Complete telephone and email sales enquires.
2. Deal with customer queries efficiently and effectively or escalate where necessary.
3. Input customer orders and raise delivery notes to ensure on-time order delivery.
4. Arrange the collection of returning goods from customer premises.
5. Upon request, update customer order delivery status including live and outstanding deliveries.
6. Ensur...