EPOS ENGINEER
This position is responsible for providing onsite service and support to customers.
The postholder will act as a mobile field service engineer on assigned open tickets to resolve customer affecting technical issues and preventative maintenance in a timely fashion, to maintain maximum customer satisfaction.
This role provides break-fix support 7 days a week between the hours of 8am and 8pm, with occasional requirements for pre-agreed work to be carried out outside of these hours. This is based on a 4 on 4 off shift pattern
Your key tasks and responsibilities will include:
1. Cleaning and preventive maintenance of Automated Parcel Machines (APMS)
2. Preventative maintenance, including inspection of Automated Parcel Machines (APMs) for visible damage/deficiencies, repair of broken protective wires on locker doors, checking camera and digital video recorder state and replacing/adjusting if needed etc.
3. To diagnose and fault find a rang of EPoS equipment at remote sites as directed by assigned tickets, fixing and replacing hardware as required.
4. Transporting hardware to and from customer locations as directed by assigned tickets. * Working in collaboration with the Helpdesk and clients to resolve tickets as required. * Assisting in the design and build of tools and equipment.
5. Assisting with the operation maintenance and repair of equipment. * Practicing and always complying with safety standards.