Job Description
Key Account Manager – London
Specialist imaging instrumentation
Permanent, full-time
Remote working with travel to visit customers
£ competitive, depending on skills, background and experience
Scope of the role:
Managing existing client relations, develop prospective clients through the full sales lifecycle and ensure that every client receives an outstanding service level.
Role profile:
* Delivery of the sales plan through development and execution of the sales strategy for your territory, frequent review of the strategy and maintenance of an existing customer base.
* Understand potential customer requirements, challenges and pain-points in order to craft suitable solutions that meet their individual needs.
* Ensure customer issues are resolved in a timely manner without need for escalation.
* Take responsibility for providing quotations to customers, arranging product demonstrations, capturing all sales/account interactions on the CRM and taking ownership for resolving issues for clients before they result in lost opportunities.
* Maintain a clear, regular and transparent dialogue with customers regarding their orders for estimated delivery, installation and any sales related issues.
* Lead, plan and organise territory meetings to convey ongoing business development targets, maintaining a strong internal communication structure.
* Ensure leads registered through the sales office for your territory are followed up quickly and effectively.
* Create and execute a pre-demonstration plan for onsite client meetings, recommend preferred supplier products to customers and produce tender response documents.
* Develop extensive product awareness specific to the imaging equipment relevant to the Life Science market and their possible applications.
* Maintain a full and up-to-date awareness of market and competitor insights, share with the wider team and ensure the business are mindful of creating solutions that reflect what the industry expects.
Your background:
* BSc in a Biological Sciences or related STEM discipline (or equivalent).
* Sound and current awareness of the UK capital equipment market.
* Demonstrable experience in delivering against sales targets, with exceptional customer care skillset.
* Able to demonstrate a creative, proactive and consistent approach to business development, relationship building and meeting targets and deadlines.
* Curious by nature, driven to fact-find, understand the bigger picture and be creative.
* Proficient MS Office skills, CRM/databases and occasional able to work outside of normal working hours, some overnight stays as required and international travel as required.
* Your clients will be based in and around London zones 1-6 so you will be based locally.
* It would be beneficial to have a thorough understanding of the London R&D customer base and landscape, within Life Science and Bioscience.
* An awareness of live cell imaging would be helpful, though not essential.
Apply here or contact bec.johnston@srgtalent.com / 01223 978502.