A Manufacturing and Production client of ours in the Needham Market area are recruiting a Customer Service Manager to join their team ASAP!
Paying between £14.00 - £15.78 per hour (£32,000 per annum) depending on skills & relevant experience, working Monday - Thursday 8.00am - 5.00pm & Friday 8.00am - 1.00pm.
Reporting to the Finance Director and managing the Customer Success Team & Finance Administrator, your key duties include but are not limited to:
Ensure the effective operation of the Customer Success Team to provide the best service for our customers.
Allocate workload as required to the team.
Address escalating calls, assisting colleagues or taking over as necessary to ensure issues are resolved.
Provide feedback to the team regarding issues or problems raised by customers that have been escalated.
Inform team members of any changes to procedures and systems, ensuring the necessary training is provided.
Support the team daily through guidance, direction, and encouragement.
Attend meetings as required and motivating the team.
Manage communications between departments to keep everyone informed of changes to customer and requirements for production.
Review customer satisfaction from previous interactions and work to improve any issues.
Assist in developing a continuous improvement plan by taking ownership of trends and process variations.
Build and maintain good working relationships with suppliers and customers.
Completing general mon...