Job Description
We’re looking for an Account Manager to join our vibrant Customer Success team, where you’ll play a pivotal role in keeping accounts healthy, delivering administrative excellence, and providing 5-star support to our clients that makes a real difference.
Our people are at the heart of everything we do. If you’re looking for that next career step, fast progression, a truly supportive team and plenty of challenges then get in touch!
The planet needs you, we do too!
What you bring to the role.
* Experience in an account management or administration role.
* Strong people skills, including excellent verbal and written communication abilities.
* Exceptional organisational and administrative skills, with a keen eye for detail.
* A positive mindset and problem-solving attitude, thriving in a dynamic environment.
Bonus Skills:
* Experience in the automotive sector.
* Experience in business finance or handling credit applications.
What you'll be doing.
* Ensure active credit facilities are in place for all accounts, maintaining seamless account operations.
* Respond promptly and professionally to inbound customer enquiries, providing clear and effective solutions.
* Prepare and complete accurate monthly reporting to support account health and team goals.
* Assist in managing product updates or changes that impact our client base, ensuring smooth communication and transitions.
* Actively contribute to the success and strategy of the Customer Success function.
Company Benefits
* Hybrid working with 2 days in the office (Hayes, London)
* 25 days holiday + bank holidays
* Add 1 day holiday per year service + buy / sell up to 5 days each year
* Flexible work policy with options to take into account family care
* Best in class Family Friendly Leave and Pay for example; primary carers in their first year with ECS receive 6 weeks full pay and 6 weeks half pay, increasing to 12 weeks full pay and 8 weeks half pay from their second year. Secondary carers in their first year with ECS receive 2 weeks full pay, and from their second year receive 2 weeks full pay as well as an additional 5 days annual leave.
* Use our own scheme to lease a vehicle through salary sacrifice and save 40-70% to drive a brand new electric car
* £500 pa. personal development budget
* £100 home office budget
* Vitality healthcare
* Pension
* Equity options - own a part of the business
Why Work with us?
* Personal growth - join us as an early employee to fast track your progression opportunities!
* Competitive salary, pension & incentives scheme to share in our success
* Voted 4.9 on Glassdoor
* Voted Top 100 Organisation to ‘Escape’ to in 2022 and in 2023 by Escape the City
* Certified Company on Otta
* Be part of our friendly, family-like culture, enjoy our benefits - we value our people, diversity and building a culture where we can thrive
* We are the UK’s only B Corp Certified salary sacrifice provider
Compensation:
Base salary: £30,000 - £35,000
* Equity: £3,000 - £30,000 equity through EMI Options