Income OfficerSevenoaksTemporary 3 monthsFull-time 37 HoursTHE ROLEAs an Income Recovery Officer, you will be joining an Income Team within a Housing Association based in Sevenoaks, and will be responsible for maximising income recovery efforts across all tenures, ensuring tenancy sustainment, and managing arrears cases through to completion. Key responsibilities include:
* Prompt recovery of rent arrears and other debts across general needs, shared ownership, and supported tenancies
* Managing rent accounts and providing tailored support for tenants to sustain tenancies
* Communicating with tenants through calls, letters, home visits, and unannounced visits to resolve arrears cases
* Representing West Kent Housing in Court proceedings, including preparing legal documents and statements
* Serving Notices of Seeking Possession and representing cases with a high level of accuracy
* Supporting tenants with benefit advice and providing referrals for additional support services
* Consistently achieving KPI targets to reduce arrears percentages
THE CANDIDATEThe successful candidate will have previous experience in a similar income recovery or housing role, with a focus on delivering outstanding customer service and meeting challenging targets. Additional requirements include:
1. Proven track record in effective income recover...