Head of Services
Location: Gillingham
Rate of pay: £45,000 - £52,000 DOE
Company description
Connect Personnel are representing an outstanding, well-established Fire & Security Company who specialise in Technical Systems design, installation and maintenance of highest quality covering London, the Southeast and across the Country. The quality of their work is to a level of excellent with professional after-sales service which has allowed them to build the business on recommendations alone. They have achieved NSI Gold accreditation and are fully accredited to BAFE and FIA for their customers’ peace of mind.
Job Description
This senior management role involves taking complete ownership of the multi-million-pound Service South Division. Head of Service will lead the division to ensure high levels of customer service, consistent contract retention, technical compliance, and financial performance are achieved.
Key Responsibilities:
* Lead the Service South Division with full accountability for performance and results.
* Ensure the division delivers exceptional customer service and maintains strong contract retention.
* Ensure all engineering delivery is technically competent and compliant with regulations and standards.
* Encourage collaboration, personal development, and progression among team members.
* Manage the division through key reports: Technical Operations Manager, Service Engineering Manager, and Service Des...