Job Description
DP World is seeking an Operations Supervisor for its new service in Hinckley created and driven by a single purpose - to help small and mid-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time to the things that matter most in their businesses. This role will be site based working Mon-Fri 8.30-5pm but with flexibility required.
About the Role:
1. Lead a team including Team Leaders and Operatives in the delivery of a fast paced distribution fulfilment service for a variety of e-commerce customers ensuring Customer Service Levels are met in line with Customer SLA’s
2. Achievement of productivity levels in line with agreed KPI’s
3. Ensure Team Leader and Team Members understand the need for safe working practices and adhere to the safe working methods and countermeasures
4. To successfully manage succession planning and support cross training amongst the teams to foster a multi skilled workforce culture
5. Ensure effective manpower planning is completed daily. Increase area versatility with robust training plans.
6. Manage headcount balance between permanent and temporary labour in area. Deal with all individual performance issues within 24 hours of incident.
7. To investigate, document and take appropriate action for issues which fall under...