We have an exciting opportunity for an experienced Sales Account Manager in Wetherby, Leeds!
About Us:
We are Training at Work Group Limited, a leading provider of First Aid, Health and Safety, Food Hygiene, and Fire Marshal training solutions. With a diverse customer base ranging from global corporations to independent businesses, we are committed to ensuring workplace safety through expert training and compliance solutions.
We are a close-knit and friendly team based in modern offices in the centre of Wetherby, Leeds. We enjoy regular team-building and social events throughout the year.
About the Role:
We're seeking an experienced and energetic Account Manager to join our Sales team.
Responsibilities:
1. Respond to incoming customer enquiries via telephone, email, and website submissions
2. Provide prompt and accurate assistance to our customers, addressing their needs and resolving any issues
3. Maintain regular contact with our customers, ensuring their ongoing satisfaction and loyalty
4. Cultivate and nurture strong customer relationships, serving as their primary point of contact for all service-related matters
5. Consistently meet and exceed OKRs and targets set by the Team Leader
6. Ensure high-quality communication with customers across various channels, ensuring clarity, empathy, and professionalism
7. Collaborate with internal tea...