San Carlo Alderley Edgeare hiring a Reception Manager!
Our story
The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool Leeds, Cheshire and Manchester and with a growing number overseas including Kuwait, Bangkok and Qatar and with new sites set to open in Bahrain, Dubai.
Colleague Benefits:
* You will be joining, one of the worlds leading family-owned companies -which means global opportunities
* Delicious, healthy Meals whilst on duty all free
* 30% discount in our restaurants, for you and your friends & family
* Gym discount scheme
* Squadra our very own people platform offering you free discounts and rewards at thousands of companies worldwide from groceries to holidays.
* Support in training and continuing Professional development
* Online development training with our San Carlo App lacademia
* Wagestream giving you flexibility to access, track, build and better manage your pay.
* Access to a confidential Employee Assistance Program (EAP) with a 24/7 helpline for you and your family.
* Free confidential counselling sessions to help with you and your families wellbeing
* Free online health portal giving you resources at your fingertips to help you reach your goals.
* Access to Hapi-life a platform to help you live your life healthier covering Mental, Financial, Social & Physical wellbeing.
* Bring your friends and take part in our generous Refer a Friend programme and earn up to £1000 per person!
Key Responsibilities:
* The ability to understand and meet the requirements of Service Level Agreements
* Ensure phone calls and emails are answered in a timely manner and all reservations are managed effectively.
* An excellent customer focused manner at all times.
* Previous experience in managing bookings, answering telephone calls, taking payments and meeting and greeting guests
* A good eye for detail and a desire to take responsibility, through to resolution, for issue and concerns generated by our customers.
* Ensure your team maintains an organised and tidy front of house area, including the hostess stand, waiting area, and restrooms.
* Be versatile, work well within your team and be willing to help others
* Ensure accurate records of guest counts and reservations are kept.
Required Qualifications & Experience:
* Experience in a similar role
* Experience of managing a team including arranging cover and the rostering of staff to maximize efficiency.
* Excellent communication skills
* Meticulous attention to detail, highly organised and capable of handling multiple tasks
* A proactive self-starter who can work independently with good judgement and minimal direction
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