Senior Key Account Administrator
Are you an experienced administrator proficient in Excel and business systems?
I have a role that involves data analysis, developing and generating reports for stakeholders and initiating cross-departmental collaboration.
Having a quick thinking and proactive problem-solving attitude is important in this role as there will be times you need to speak to our customers to manage expectations and keep customers informed.
Responsibilities
Build and Maintain Relationships: Develop strong, long-term relationships with key clients, understanding their needs and ensuring their satisfaction.
Serve as the primary point of contact for key accounts, addressing enquiries, resolving issues, and providing timely updates on products and services.
Regularly schedule and conduct meetings with clients to review account performance, gather feedback, and discuss future needs.
Data Collection: Gather and compile data from various sources to support account management activities.
Data Analysis: Analyse client data to identify trends, patterns, and insights that can inform decision-making and strategy.
Reporting: Create detailed reports and dashboards to present data findings to clients and internal stakeholders, highlighting key metrics and performance indicators.
Develop and implement strategic account plans tailored to each key client, focusing on growth opportunities and risk mitigation.
Track and monitor account performance against establis...