Customer Service Representative
?? Bardon RCC
?? Competitive salary plus bonus
Please note we are hoping to schedule an assessment day for the recruitment of this position on Tuesday 17th December
Are you passionate about delivering exceptional customer experiences? Do you thrive in a close-knit team environment where collaboration and support are key? If so, we have an exciting opportunity for you to join our team as a Customer Service Representative.
Based at our Bardon RCC office, you will be the frontline ambassador of Aggregate Industries, ensuring that our customers receive outstanding support and assistance with their queries, orders, and concerns. Your interpersonal skills, problem-solving abilities, and dedication to customer satisfaction will be the key drivers of your success in this role.
Key aspects of this role include:
1. Act as the primary point of contact for customers, building and maintaining positive relationships through effective communication and problem resolution
2. Handle incoming customer inquiries via phone, email, and other communication channels with a friendly and professional demeanour
3. Process orders, track deliveries, and ensure timely and accurate product dispatch
4. Collaborate closely with the sales,operational and logistics teams to ensure smooth transactions and efficient customer service
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